Password Recovery & Reset

In the event you forget your password you need to use the "Forgot Password" link on the Brivo login page.  You will need to know your Administrator ID, which should be an email address (if Latitude Security setup your login).  Click the Forgot Password link, circled below in the image, then enter your Administrator ID to have a password reset link emailed to you from the Brivo system.

• Related Articles

• Barcode Reader Programming - Factory Reset

  Overview IMPORTANT:  Only perform this step if instructed by Latitude Customer Support A factory reset may be necessary to put the barcode reader into a stable state for re-programming purposes.   Step 1 Power the reader and scan this code once: ...

• Configuring Hikvision OEM Cameras for Eagle Eye

  Overview Out of the box, Hikvision cameras all come preconfigured with the same static IP address and other settings that interfere with access the cameras through Eagle Eye. This tutorial will describe the process for first-time setup and ...

• Change Camera Resolution for Camio (Camera on main LAN)

  Change Camera Resolution for Camio (Camera on main LAN) If your camera is connected directly to your router with other devices on your network, it can be accessed through the "Boxes" page on the Camio website. From there, we can log into the camera ...

• Barcode Reader Programming - Facility Code '0'

  Overview The following instructions program Latitude Security's optical barcode reader to read 26-bit Wiegand barcodes with the facility code '0'. As a result of this programming exercise, the reader will only read 5-digit barcodes up to 65,535.  It ...

• Connecting the Brivo Controller to the Internet

  Overview The Brivo controller has the ability to connect to the Internet using an Ethernet connection (recommended) or Wi-Fi.  The following are instructions on how to implement each type of connection. Identify the Type of Control Panel You Have ...