Cancellation Email

Cancellation Email

When a customer cancels their membership, or when an admin cancels it for them, Rhōmb automatically sends them a Cancellation Email. This gives customers confirmation that their membership has ended and an opportunity to provide feedback.

Why It Matters

  • Confirms cancellation: Customers receive written proof their recurring billing has stopped.

  • Improves communication: Avoids confusion about access dates or future charges.

  • Encourages feedback: Gives customers a way to share their experience and possibly return later.

What to Include in the Cancellation Email

Your cancellation message should be polite, clear, and professional. It’s also a great time to request feedback or reviews.

Include:

  1. A friendly acknowledgment of the cancellation.

  2. Confirmation that billing has stopped (for recurring memberships).

  3. A thank you for their membership.

  4. An optional request for feedback or a review.

Sample Email Content:

Hello,

We’re sorry to see you go! Your membership has been canceled, and your recurring payments have been stopped.

If you have any feedback or would like to share your experience, please email us at
funland@gmail.com
or leave us a review on Google. Your input helps us improve and better serve our members.

Thank you for being part of our community. We hope to see you again in the future!

Best,
[Your Business Name]

How the Cancellation Process Works in Rhōmb

  • Recurring memberships (monthly, annual, etc.):

    • If the customer cancels: Rhōmb cancels the recurring charge and sends the Cancellation Email. Access remains active until the end of the current billing cycle (paid-through date).

    • If an admin cancels: You can choose:

      • Cancel only: Stops future billing, but the member’s credential remains active until expiration.

      • Cancel + Revoke Access: Stops billing and immediately disables the member’s credential.

  • Fixed-term memberships (ex. annual pass):

    • Customers do not have a self-service option to cancel since there’s no recurring billing.

    • Admins, however, can cancel and revoke access at any time:

      • Cancel + Revoke Access: Immediately deactivates access before the expiration date.

How to Add Your Cancellation Email in Rhōmb

  1. From your admin dashboard, go to Waivers/Notices → Cancellation Email.

  2. Paste in your custom email content (using the template above or your own).

  3. Save your changes.

Rhōmb will now automatically send this email whenever a membership is canceled.

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