Creating Your Terms of Service
Your customers are required to check off a box acknowledging your Terms of Service before checkout.
- Waivers: Make clear that all participants must have a completed and up-to-date waiver on file, and that the waiver covers both children and any adults entering under the customer’s access code.
- Unsupervised facility: Note that your facility is unsupervised, and customers are responsible for themselves, their children, and anyone they allow to enter under their access code.
- Authorized access: State that customers may only bring in people they have purchased access for (no unpaid or unauthorized guests).
- Restrictions: Explain that entry or participation may be denied to anyone without a valid waiver, and that refunds will not be issued in those cases.
Here’s an example you can adapt for your own Terms of Service:
Sample Language
“All participants are required to have a completed and current waiver on file before using our facilities. Waivers must include all children and any adults who may enter with you under your access code. Our facility is unsupervised, and you are responsible for yourself, your children, and your guests. You may only bring in individuals you have purchased access for. Entry and participation may be denied for anyone without a valid waiver, and no refunds will be issued.”
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Click Save Changes when you’re finished.
Other points you may want to consider including in your Terms of Service:
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Health & ability: Require participants to be healthy and physically able to take part in activities.
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Compliance with rules: Note that customers must follow posted rules, safety signs, and instructions, with consequences for not doing so.
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Liability & risk acknowledgment: Include language that participation is voluntary, carries inherent risks, and waives liability except in cases of willful misconduct.
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Responsibility for damages: State that customers are responsible for damage they or their participants cause.
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Membership terms: If you offer memberships, clarify that payments may be recurring and explain how cancellation works.
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Event/party rules: Outline requirements for booking parties, such as only using designated spaces, submitting waivers for guests, and following your cancellation policy.
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Photo/video use: Note if photos or videos may be taken and used for marketing or training purposes.
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Contact permission: Let customers know if you will add them to a mailing list or use their contact details for communication.
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