In the event one or many cameras (but not all) go offline, please perform the following procedures:

Reboot the Eagle Eye system.

• Do the following in this order:
  
• Unplug the power for the Eagle Eye unit
  
• Unplug the power for the network switch that cameras are connected
  
• Wait at least 20 seconds
  
• Plug in the power to the Eagley Eye unit ONLY and wait for 1 minute
  
• Plug in the power to the network switch
  
• The system may take 5-10 minutes to fully respond with the Eagle Eye Networks cloud application
  

Individual Camera Troubleshooting Steps:

1. First, unplug cameras until one of the offline cameras is identified
   
1. A LIVE camera will go offline in about 3-5 minutes after it is unplugged from the switch.  When that happens make note of the camera and the cable it belongs to.
   
2. No cameras will go offline when an OFFLINE camera is unplugged from the switch.  Make note of the cable, then plug into a port where a live camera was once plugged. 
   
3. Allow 5-10 minutes for the camera to come online. 
   
4. If the camera comes ONLINE, then we may have a bad Ethernet Port on the switch (see #2 below)
   
5. If the camera remains OFFLINE, then we may have a bad camera or cable (see #3 below)
   
2. Confirm a bad port on a switch
   
1. The only way to confirm a bad port on a switch is to plug in a cable from a LIVE camera into the suspicious port (the port where the offline camera was originally connected).  
   
2. After about 10 minutes of the camera doesn't come online, then we can determine a bad port and the switch will need to be replaced.  
   
3. If there are open ports on the switch, try connecting the OFFLINE camera to the open ports on the switch.
   
4. Allow about 10 minutes for the camera to come online.
   
3. Tracing a bad CABLE or CAMERA
   
1. Dismount the OFFLINE camera and disconnect from the cable.
   
2. Bring the camera over to the switch location and, using a short patch cable, connect the camera into an available PoE port on the switch
   
3. Allow about 10 minutes to boot and connect.
   
4. If the camera comes ONLINE, then the camera is good and there is an issue with the cable between the PoE switch and the camera location (see #4).
   
5. If the camera remains OFFLINE, then the camera needs to be replaced.
   
4. Fixing a bad Cable
   
1. The most common issue with a bad cable is its termination - the RJ45 connectors
   
2. Start at one end of the cable and re-terminate, using the Pinout diagram below
   
3. If re-terminating the cable doesn't resolve the issue, then look for specific areas where the cable could be compromised, such as a screw or nail or a major kink (solid copper will break).