Eagle Eye Connection Diagram

Make sure the CMVR/BRIDGE is powered. 

• It should have a green light on the front and possibly a blue blinking light indicating hard drive activity. 
  
• A red light would indicate the unit is plugged in but not turned on. 
  
• No lights would indicate no power.
  

Make sure the PoE SWITCH is powered.

1. There should be amber and green lights illuminated on each active ethernet port
   

Make sure the Internet connection is live.  

• Check your Internet router to make sure it is powered and providing Internet to other devices. 
  
• Check the connection from the Eagle Eye unit's WAN port (on back), are there any port lights?
  
• A green light will indicate a connection
  
• An amber light will indicate network activity
  
• No lights mean there is no connection
  
• Reboot the Internet router.  This may reset IP addresses and create a good connection.
  

Reboot the Eagle Eye system.

• Do the following in this order:
  
• Unplug the power to the CMVR/Bridge device.
  
• Unplug the power to the PoE switch.
  
• Wait at least 20 seconds.
  
• Plugin the power to the CMVR/Bridge device ONLY and wait for 1 minute.
  
• Plugin the power to the PoE switch.
  
• The system may take 5-15 minutes to fully respond with the Eagle Eye Networks cloud application
  

Reboot the Network Router

1. Power down the Internet router.  This is the device provided by your Internet Service Provider (ISP).
   
2. Wait 30 seconds.
   
3. Power up the Internet router.

If you suspect the Eagle Eye unit is bad:

• Power down the device by unplugging it.
  
• Connect a PC monitor using an HDMI connection (on back)
  
• Power up the device and watch the monitor.  
  
• If you get a login prompt, the system is running normally
  
• If there is no login prompt or an error on the screen, then the unit could have an issue.
  
• Take a picture of the monitor that clearly shows the output from the CMVR/Bridge, and email to support@latitudesecurity.com for further guidance.