How to Issue a Refund
Refunds are managed directly in your Rhōmb Payments merchant account. Follow the steps below to issue a refund:
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Log in to your Rhōmb Payments dashboard.
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Go to the Payments page.
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Locate the transaction you want to refund.
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Open the transaction’s menu and select Initiate Refund.
In the refund window, enter the amount you want to refund and select a reason from the drop-down list (Duplicate, Fraudulent, or Requested by Customer).
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Click Issue Refund to complete the process.
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