How to Issue a Refund

How to Issue a Refund

Refunds are managed directly in your Rhōmb Payments merchant account. Follow the steps below to issue a refund:

  1. Log in to your Rhōmb Payments dashboard.

  2. Go to the Payments page.

  3. Locate the transaction you want to refund.

  4. Open the transaction’s menu and select Initiate Refund.

  5. In the refund window, enter the amount you want to refund and select a reason from the drop-down list (Duplicate, Fraudulent, or Requested by Customer).

  6. Click Issue Refund to complete the process.