How to Reschedule a Reservation (ex. Birthday Party)

How to Reschedule a Reservation (ex. Birthday Party)

If a customer wants to change the date of their birthday party, you don’t need to issue a refund. Instead, you can cancel the original booking and create a new one for the updated date and time.

Steps to Reschedule:
  1. Cancel the original booking

    • On the admin side, locate the booking and cancel it by clicking the red X associated with the reservation. 

  2. Create a new order

    • On the admin side, go to Orders > Create New Order.

    • Add the reservation product (ex. Birthday Party) for the new date and time.

  3. Adjust the order total to $0.00

    • Apply a Customer Service Adjustable Fee.

    • Example: If the party room is $300, add an adjustable fee (taxable) of -300.

  4. Enter customer details

    • Enter the customer’s email address.

    • The system will autofill their saved details.

  5. Place the order

    • Submit the new order on the customer’s behalf.

The booking is successfully moved to the new date without issuing a refund or collecting additional payment.

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