If a customer wants to change the date of their birthday party, you don’t need to issue a refund. Instead, you can cancel the original booking and create a new one for the updated date and time.

1. Cancel the original booking
   

   • On the admin side, locate the booking and cancel it by clicking the red X associated with the reservation. 

2. Create a new order

   • On the admin side, go to Orders > Create New Order.

   • Add the reservation product (ex. Birthday Party) for the new date and time.

3. Adjust the order total to $0.00

   • Apply a Customer Service Adjustable Fee.

   • Example: If the party room is $300, add an adjustable fee (taxable) of -300.

4. Enter customer details

   • Enter the customer’s email address.

   • The system will autofill their saved details.

5. Place the order

   • Submit the new order on the customer’s behalf.

The booking is successfully moved to the new date without issuing a refund or collecting additional payment.