Mobile Pass - Resident Communication Sample

Mobile Pass - Resident Communication Sample

Overview

The following is a sample communication designed to be from property management to residents containing detailed information about claiming and using the Brivo Mobile Pass feature.

Sample Letter

Dear [Resident],

As part of our continued investment at [property name], we are implementing the mobile pass feature with our access control system.  The mobile pass feature enables residents to use their mobile phones (iOS or Android) to unlock building doors.  This feature is in addition to the key fob – either option will work. Your pass will be delivered via email on [enter date here].  You must claim your pass within 72 hours of receiving the email, or the invitation will expire. 

In preparation for a smooth transition, we ask that you familiarize yourself with the following information about claiming your “Mobile Pass” on your phone. 

You will receive an email from brivomobilepass@brivo.com with the subject: Your Brivo Mobile Pass is available.


Please use the following links to download the Mobile Pass app ahead of time.

·         Mobile Pass or iPhone (iOS)

·         Mobile Pass for Android

Using Mobile Pass to Open the Door


Other Features

Additional settings can be modified by swiping to the left on any of your devices and tapping the wrench icon. 

  1. Edit Name allows you to change the display name for your device on the Mobile Pass application.
  2. Add to Favorites will pin the device on the welcome screen for easy access.
  3. Add to Siri allows the user to create a personalized voice command through Siri Shortcuts. (iOS devices only)
If you are having trouble accessing the settings menu from the welcome screen, try from the full device list on the search menu.


We appreciate your cooperation and look forward to a smooth transition.  Please contact the property management office if you have any questions.

Sincerely,

Property Management Team


    • Related Articles

    • Adding Mobile Pass Users

      Overview This article provides instructions on how to send Mobile Pass invitations to existing users in Brivo OnAir. Brivo's Mobile Pass allows the user to unlock all of the doors they have access to using a smartphone app. The Mobile Pass provides ...

    • Claiming a Mobile Pass

      1. Open the email notification       a.  Use the links to for the App Store or Google Play to download the Mobile Pass app.       b.  After the app is installed, use the link ADD MY PASS 2. The app will automatically open and take you to the ...

    • Mobile Pass Administration

      Mobile Pass Administration

    • Adding Users to Brivo Access

      Overview The following instructions will guide you through the steps involved in adding new users to the Brivo Access software. Create Identity 1. Login to Brivo Access as an administrator 2. From the left menu, click on Users >> Users, and click on ...

    • Enable/Disable Lockdown Mode

      A LOCKDOWN is a function in Brivo that enables administrators to quickly lock out some or all users from one or many doors.  This function prevents the user's credential (fob, card, mobile pass, or PIN) from working at the door. To Perform a Lockdown ...