From time to time a simple system reboot can resolve connectivity, lock or reader issues.  The following is both a demonstration video for our most common controller, plus a pictorial guide.

These reboot instructions apply to either one of the control panels pictured below:

1. Go to the gray box containing the door controller and power supply and open the door.
2. Disconnect one of the battery terminals – it doesn’t matter if it is the black or red wire.
3. Unplug the unit from the wall plug
4. Wait 15 seconds
5. Plug back in
6. Wait 2 minutes for the unit to fully boot.
7. Test a valid fob at the door and see if the door releases.
8. If so, connect the battery terminal.