Reduce Single installment of repeating fee Membership

Reduce Single installment of repeating fee Membership

This will only reduce the first payment, yet will keep the other installments the same regular fee.
Example : When you want to discount the payment for the first month of a multiple month membership.

1. Go to Products, and select the item the customer wants to purchase.
2. Note if the item is Taxable or not (this can be found out by going to the left menu and select Products, then click on the item you want. Observe the "taxable" status.
3. Create an order with the item the customer wants to purchase
4. Add to the order a Customer Adjustment (taxable or Non Taxable)
5. Enter in the amount of discount you want to give them. Be sure it is a negative value. (note that if you enter a Customer Adjustment -taxable, the amount discounted will include the tax.)
6. If the amount due is 0, you will not be prompted for credit card information.
7. You will want to check to see if the customer has credit card information on file, so when the next monthly billing happens, they won't have to do anything.
8. Click on the customer's name. This opens the customer's user file.
9. Scroll down to see if there is credit card information on file, if it is blank, update it now.
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