Completing a Waiver (Customer Point-of-View)

Completing a Waiver (Customer Point-of-View)

All customers purchasing access to your facility are required to complete a waiver for themselves, as well as for any participants they bring along. Customers will only be prompted to complete the waiver once, unless it has been updated by an administrator or they choose to update it themselves through their account. Waivers are not required when purchasing a gift card or a "Fee" product.

The process for completing a waiver is outlined below:

1. The customer adds desired products to their cart and proceeds to checkout.

2. At checkout, they are prompted to either log in or create an account.

3. To create an account, the customer must enter their first name, last name, email address, password, and confirm their password.

4. If the customer does not already have a signed waiver on file, a waiver form will appear before they can continue. If a waiver is already associated with their account, they will proceed directly to checkout.

5. The waiver form will be pre-filled with the customer's first name, last name, and email address. The customer must provide their phone number and add participant details. 

6. Customers are required to enter the names and dates of birth of all participants they are directly responsible for. Waivers for group events such as birthday parties or field trips will be collected through a separate process.

7. Once the participant information is complete, the customer must review and sign the waiver.

8. Upon successfully completing the waiver, the customer may proceed to checkout.

Updating Their Waiver

A customer can easily update their waiver information within their account. They must log in, go to the Waiver Info section, and click "Update Waiver"