Recent Articles
How to Reschedule a Reservation (ex. Birthday Party)
If a customer wants to change the date of their birthday party, you don’t need to issue a refund. Instead, you can cancel the original booking and create a new one for the updated date and time. Steps to Reschedule: Cancel the original booking On the ...
How to Issue a Refund
Refunds are managed directly in your Rhōmb Payments merchant account. Follow the steps below to issue a refund: Log in to your Rhōmb Payments dashboard. Go to the Payments page. Find the transaction you want to refund. Open the transaction’s menu and ...
Search All Bookings
This setting gives you the ability to look up reservations and event bookings across different time periods. This is useful for reviewing past bookings, pulling up today's bookings, or analyzing booking trends. You can filter bookings by date using ...
Upcoming Event Bookings
In this section, you can view all upcoming event bookings. Each booking includes the following details: Date: The day, date, and time of the event. Customer Name: The first and last name of the customer who booked the event. Clicking their name opens ...
Upcoming Reservations
In this section, you can view your upcoming reservations. The following details will be displayed: Date: The day of the week, date, and time of the reservation. Customer Name: The first and last name of the customer who made the reservation. Clicking ...
Popular Articles
Eagle Eye - System Connectivity Troubleshooting
In the event your Eagle Eye CMVR or bridge goes offline, the following procedures may quickly resolve the issue: Eagle Eye Connection Diagram Make sure the CMVR/BRIDGE is powered. It should have a green light on the front and possibly a blue ...
Claiming a Mobile Pass
1. Open the email notification a. Use the links to for the App Store or Google Play to download the Mobile Pass app. b. After the app is installed, use the link ADD MY PASS 2. The app will automatically open and take you to the ...
Installing The Eagle Eye System
Overview Congratulations on your recent purchase of the Eagle Eye Video Management System. Your system is shipped in a pre-configured state. This means your Eagle Eye account has been created, and the CMVR has been added to your account. If you ...
Access Control Cabling & Door Preparation
Overview The following is a guide on preparing doors for cabling and access control hardware. This guide provides specifications based on the door and lock type. This guide serves as recommended guidelines for new construction, where walls are ...
Troubleshooting Brivo Internet Connectivity
Troubleshooting From time to time, the Brivo controller may lose its Internet connection. Various issues can cause this, such as a power outage, an expired DHCP lease, or firewall changes. A clear indicator the control panel is offline is when: ...