Knowledge Base
Latitude Security Solutions
Latitude is a modern security services integrator specializing in access control and video surveillance.Rhōmb Software
Rhōmb is an eCommerce platform designed for unstaffed facilities.
Recent Articles
How to Manually Add Credit to a Customer’s Account
Scenario You’d like to add credit to a customer’s account. For example, you’re running a promotion where customers who purchase a gift card over a certain amount receive additional account credit. If a customer buys a $50 gift card, you’d manually ...How to Make a One-Time Time Block Unavailable - For Reservations and Events Products
Scenario You want to make a single time block unavailable for reservations or events—for example, you’re closing early one day or hosting a private event. You still want that time block to remain available on other weeks. How to Make a One-Time Time ...How to Set Up a Recurring Discount for Monthly Memberships
Scenario You want to give a few customers, such as friends or family, a recurring discount on your monthly membership product. These customers should continue receiving the discounted membership every month, not just on their initial purchase. How to ...How to Set Up a 2-Hour Open Play Product
If you have a smaller facility and want to manage occupancy more closely, you may want to offer a 2-hour Open Play product instead of an all-day Day Pass. This helps you track how many children are playing in your facility throughout the day. Note: ...How to Set Up an All-day Special Event (Ex. Halloween Party)
Scenario: You’re creating a Halloween party event. You do not need to limit ticket sales (no capacity cap). Customers should only pick the day of the event (no hourly or half-hour time slots). Quick summary Create a single-day product for the ...
Popular Articles
Eagle Eye - System Connectivity Troubleshooting
In the event your Eagle Eye CMVR or bridge goes offline, the following procedures may quickly resolve the issue: Eagle Eye Connection Diagram Make sure the CMVR/BRIDGE is powered. It should have a green light on the front and possibly a blue ...Eagle Eye - IP Camera Connectivity Troubleshooting
In the event one or many cameras (but not all) go offline, please perform the following procedures: Eagle Eye Connection Diagram Reboot the Eagle Eye system. Do the following in this order: Unplug the power for the Eagle Eye unit Unplug the power for ...Claiming a Mobile Pass
1. Open the email notification a. Use the links to for the App Store or Google Play to download the Mobile Pass app. b. After the app is installed, use the link ADD MY PASS 2. The app will automatically open and take you to the ...Installing The Eagle Eye System
Overview Congratulations on your recent purchase of the Eagle Eye Video Management System. Your system is shipped in a pre-configured state. This means your Eagle Eye account has been created, and the CMVR has been added to your account. If you ...Access Control Cabling & Door Preparation
Overview The following is a guide on preparing doors for cabling and access control hardware. This guide provides specifications based on the door and lock type. This guide serves as recommended guidelines for new construction, where walls are ...