Adding Mobile Pass Users

Adding Mobile Pass Users

Overview

This article provides instructions on how to send Mobile Pass invitations to existing users in Brivo OnAir. Brivo's Mobile Pass allows the user to unlock all of the doors they have access to using a smartphone app. The Mobile Pass provides secure access to a door without the need to memorize a code or carry additional fobs, making it an appealing option for many.

Sending a Mobile Pass Invitation

  1. Login to Brivo OnAir
  2. Using the left menu, navigate to Users >> Users
  3. Use the Search field to find the user that is receiving the Mobile Pass.  Start typing in the search field, and the matching names will appear in the list.
  4. Click on the name of the user to edit their profile
  5. Scroll down the screen until you see the section labeled Credentials
  6. Click the link +Assign Credential, and a pop-up window appears
  7. Click on the Mobile Pass option:
    The user must have a valid email address to receive the mobile pass invitation and claim the pass.  If they have no email in their profile, an email must be added before assigning a mobile pass.


  8. Choose the email that will receive the invitation, then click "Assign Credential"
Remember to Save Changes using the prompt at the bottom of the page or your changes will be reverted!
Mobile Pass invitations must be claimed by the recipient within 72 hours or they will expire. If the invitation expires, a new one must be sent in order to be claimed.
To assign more mobile passes, click the "Users" menu on the left, and repeat the process with the other user.

    • Related Articles

    • Claiming a Mobile Pass

      1. Open the email notification       a.  Use the links to for the App Store or Google Play to download the Mobile Pass app.       b.  After the app is installed, use the link ADD MY PASS 2. The app will automatically open and take you to the ...

    • Assign or Revoke Cards from Users in Brivo OnAir

      Overview This section provides instructions for assigning and revoking proximity cards, which need to be performed using the Brivo OnAir web application.  Card Bank Before any cards can be assigned to users, the card ID(s) must exist in the Brivo ...

    • Adding Users to Brivo Access

      Overview The following instructions will guide you through the steps involved in adding new users to the Brivo Access software. Create Identity 1. Login to Brivo Access as an administrator 2. From the left menu, click on Users >> Users, and click on ...

    • Mobile Pass Administration

      Mobile Pass Administration

    • Mobile Pass - Resident Communication Sample

      Overview The following is a sample communication designed to be from property management to residents containing detailed information about claiming and using the Brivo Mobile Pass feature. Sample Letter Dear [Resident], As part of our continued ...