Troubleshooting Brivo Internet Connectivity

Troubleshooting Brivo Internet Connectivity

Troubleshooting

From time to time, the Brivo controller may lose its Internet connection. Various issues can cause this, such as a power outage, an expired DHCP lease, or firewall changes.  A clear indicator the control panel is offline is when:
  1. Mobile Pass doesn't unlock the door(s)
  2. The mobile admin app doesn't unlock the door(s)
  3. There isn't any recent door activity in the Event Log

How to verify if the control panel is offline

Login to Brivo and navigate to Devices from the left-hand menu



Identify the Type of Control Panel You Have

Brivo IPDC Internet Connection
Brivo ACS300 Internet Connections

Brivo ACS6000 Internet Connections

Reboot the Control Panel

Rebooting a control panel (most common):
1. Unplug the Ethernet cable from the PoE/LAN port
2. Gently unplug the power connector on the panel labeled below.
3. Keep unplugged for at least 10 seconds
4. Connect the power.
5. Connect the Ethernet cable
6. Wait for 5-10 minutes or until the Blue Light (Internet Status below) is illuminated.  

ACS300

Reboot the Internet Router

If rebooting the control panel doesn't resolve the issue, reboot the Internet router and any linked switches between the Brivo controller and the router.  

Network Diagnostic

Get Ready

  • Computer (PC, Laptop, or Mac) with Ethernet (RJ-45) cable connection
  • Ethernet patch cord
  • The Brivo system must be powered on

Perform These Steps

  • Deactivate the internet connection on the computer (disconnect from any Wi-Fi network, for example)
  • Using the patch cord, connect the computer to the port labeled ADMIN on the Brivo controller
  • Open an Internet browser (e.g., Chrome, Firefox, Edge) and enter 192.168.207.1 in the address bar.
  • A pop-up appears (if pop-ups are blocked, unblock them)
  • Enter the username cli and the password new5cli
  • Test the connection by navigating to Networking >> Troubleshooting
  • The system will take about 30 seconds to diagnose the network connections and then the following output appears.  If there is a red FAIL listed, connecting to the Internet may not be successful and further network diagnostics are required.  For example, check the SSID and/or Password, or verify that a firewall is not blocking connectivity.

Connecting to WiFi to bypass the Ethernet connection

  1. Open an Internet browser (e.g., Chrome, Firefox, Edge) and enter 192.168.207.1 in the address bar.
  2. A pop-up appears (if pop-ups are blocked, unblock them)
  3. Enter the username cli and the password new5cli
  4. Navigate to Networking >> WiFi
  5. Enable WiFi
  6. Enter the SSID (network name) EXACTLY as it appears - We suggest using the Scan Network button to select the network which ensures the SSID is correct
  7. Enter the Wi-Fi password EXACTLY as it is set up - it is case sensitive
  8. Click SAVE at the bottom of the page




If still no success, open a support ticket by going to Latitude Security Support or emailing support@latitudesecurity.com.  

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