Installing The Eagle Eye System

Installing The Eagle Eye System

Overview

Congratulations on your recent purchase of the Eagle Eye Video Management System.  Your system is shipped in a pre-configured state.  This means your Eagle Eye account has been created, and the CMVR has been added to your account.  If you did not receive an email containing your Eagle Eye login information, please contact Customer Support (+1 866-739-8588, support@latitudesecurity.com).  If you also purchased IP cameras from us, then the camera firmware has been configured to operate with the Eagle Eye system.  Your only responsibility is to mount the cameras, and set up the Eagle Eye equipment.  If you haven't done so already, download the mobile app:
  1. Apple iOS
  2. Android Google Play

Networking

Eagle Eye architected a secure and efficient network model, which is very easy to setup.  The CMVR (or Bridge in some cases) not only stores video, but it serves as a network firewall between the cameras and web, plus it performs the duties of a router maintaining a closed network LAN for only the cameras.  Not only is this a very secure model, but it also eliminates video traffic from other local networks (LANs) that serve other parts of the business.  The diagram below is the proper way the system should be connected to fully leverage the benefits of the system:


Installing IP Cameras

Cabling Requirements

  1. Use Category 5e or 6 (Cat5e, Cat6) ethernet cable only
  2. Terminate cables with RJ45 connectors
  3. A single cable run should not exceed 300'.  For installations where lengths are greater than 300', then a midspan switch or injector will be necessary.
  4. NEVER TERMINATE A CABLE WHILE ONE END IS PLUGGED INTO A POWERED DEVICE

Camera Mounting Guidelines

  1. When possible, mount camera out of reach to avoid tampering
  2. When mounting DOME cameras, mount to the ceiling when possible.  This will maximize the viewing angle.  Dome cameras can be mounted on walls, but not optimal.
  3. Avoid backlight situations by keeping natural light behind the camera.  
  4. Cameras include mounting anchors, screws, and drill guide.  
  5. DO NOT CONNECT CAMERAS TO POE SWITCH (read below)

Installing the CMVR or Bridge

Depending on the model, the CMVR may be a small form factor device (6"x6"x2") or a 1U rackmount device.  If the former, then locate a shelf, desk, or wall (use provided wall mount).  The area should be free from excessive dust and have proper ventilation.  Both dust and heat will decrease the longevity of the device.  
There are TWO NETWORK PORTS on the back of the CMVR.  Using an Ethernet cable, connect the port labeled WAN to your router or network device that will connect the CMVR to the INTERNET.  Using another Ethernet cable, connect the CanLAN port to the UPLINK port on the PoE switch (see next section).  Connect the power supply, which should automatically power on the device.

Installing the PoE Switch

The PoE switch is a device that serves two important functions.  It supplies power to the cameras (Power over Ethernet) while networking the cameras on the same LAN.  Mount the switch near the CMVR, keeping in mind that this device also needs proper ventilation and reside in a clean environment.  Connect the Ethernet coming from the CMVR CamLAN port to the port labeled UPLINK on the PoE switch.  DO NOT CONNECT CAMERAS TO POE SWITCH YET (see below).  Plugin the switch to power it on.  

Connecting Cameras

Before you start connecting cameras to the PoE switch, log in to Eagle Eye via a browser or the mobile app.  Ensure the CMVR or Bridge is online.  A green checkmark icon indicates the device is online:

Connect ONE camera to the PoE switch and wait for about 2-7 minutes for it to appear in the Available Cameras section, then click the plus (+) icon to add the camera:

A pop-up window will appear prompting for additional information:
  1. Give the camera a logical name - this will appear on layouts and in reports
  2. A CMVR doesn't require Cloud Retention, select None (M10) to store all video on the CMVR.  If you select a Cloud Retention plan, then the video will be stored on both the CMVR and in the cloud.  IMPORTANT: Cloud retention plans carry an additional fee.
  3. Select a scene (optional)
  4. Select the maximum video retention.  You would do this to preserve more space for priority cameras.  For example, it may be more desirable to maintain a longer retention period for the main entrance camera over the IT room.  Set the IT room for a shorter period while setting the main entrance for a longer period.  Keeping in mind that 30 days is a safe average.
  5. Tags are useful to categorizing like cameras and then viewing like cameras together. 
  6. Do not enter username or password info unless instructed by Latitude Security.  

Allow 1-2 minutes for the camera to start streaming and appear as online:


Repeat these steps for each camera.

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