Latitude Security Solutions | Rhōmb Payments

Rhōmb Payments
How to Respond to a Dispute
If one of your customers disputes a payment, you’ll receive an email with the subject line “A payment has been disputed.” Follow these steps to respond: Step 1: Open the dispute Open the email and click View dispute details. If prompted, sign in to ...
How to Issue a Refund
Refunds are managed directly in your Rhōmb Payments merchant account. Follow the steps below to issue a refund: Log in to your Rhōmb Payments dashboard. Go to the Payments page. Locate the transaction you want to refund. Open the transaction’s menu ...

Latitude Security Solutions | Rhōmb Payments | Knowledge Base