Product Types

Product Types

Rhōmb supports several product types to help you sell a variety of products. Each product type serves a different purpose and has different cababilities.

1. Access Type Products

Access-type products let customers enter your facility without booking a time slot. Once purchased, the pass remains valid for the duration you set, and customers can leave and re-enter during that period. These products work best for open-access services that don’t require scheduling.

Common Uses:

  • Day Passes
  • Open Play Passes
  • Monthly Memberships
  • Yearly Memberships
  • Special All Day Events

2. Reservation Type Products

Reservation-type products are intended for spaces/resources that require advanced booking. These products have limited availability and require customers to reserve a specific time slot. Access credentials tied to these reservations remain valid for the duration of the timeslot.

Common Uses:

  • Private Events
  • Birthday Parties
  • Field Trips
  • Private Room Rentals (e.g., conference rooms, study rooms)

3. Event Type Products

Event-type products are designed for group activities with a fixed number of spots available per time slot. Unlike reservation products, which reserve a space with a deposit, event products allow customers to purchase individual spots in a scheduled activity until the capacity is reached.

Common Uses:

  • Classes (art, dance, or sports)
  • Camps or workshops

  • Group activities with limited seating

  • Ticketed events with a maximum capacity

Key Difference from Reservation Products:

  • Event → Customers book spots in a shared activity (15 kids in an art class).

  • Reservation → Customers reserve a space with a deposit (birthday party room).

4. Giftcert Type Products

Giftcert-type products are used for selling gift cards for your facility. When a customer purchases a gift card, they’ll receive an email containing a unique code. This code can be shared with someone else or used for future purchases. Once the code is redeemed, the gift card amount is added as a balance to the recipient’s account. That balance can then be used toward future purchases, and it remains available until fully used.

  • Code emailed to customers
  • Flexible use for purchases across your site

5. Fee Type Products

Fee-type products are not associated with any access credentials. Instead, they’re used to charge miscellaneous fees, apply service charges, or issue credits. These products add flexibility to your business operations.

Common Uses:

  • Customer Service Adjustable Fees
  • Damage Charges
  • Refund Credits
  • Administrative Charges
Fee products are a valuable administrative tool, and we highly recommend setting them up as part of your site’s product catalog.

If you need help setting up any of these product types, contact support@latitudesecurity.com or refer to our step-by-step product setup guides.


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