Settings
Search All Bookings
This setting gives you the ability to look up reservations and event bookings across different time periods. This is useful for reviewing past bookings, pulling up today's bookings, or analyzing booking trends. You can filter bookings by date using ...
Upcoming Event Bookings
In this section, you can view all upcoming event bookings. Each booking includes the following details: Date: The day, date, and time of the event. Customer Name: The first and last name of the customer who booked the event. Clicking their name opens ...
Upcoming Reservations
In this section, you can view your upcoming reservations. The following details will be displayed: Date: The day of the week, date, and time of the reservation. Customer Name: The first and last name of the customer who made the reservation. Clicking ...
Cancellation Email
When a customer cancels their membership, or when an admin cancels it for them, Rhōmb automatically sends them a Cancellation Email. This gives customers confirmation that their membership has ended and an opportunity to provide feedback. Why It ...
Failed Payment Email
When a customer’s recurring membership payment fails, Rhōmb automatically pauses their access and sends them a Failed Payment Email. This email explains what happened and gives the customer instructions for updating their billing information. Why It ...
Recurring Bill Authorization
If you plan to sell memberships that renew automatically, you’ll want to create a Recurring Billing Authorization. This is an agreement customers must review and accept when they purchase a product set up with recurring billing. Why It’s Important ...
Events / Reservations Calendar
To view upcoming events/reservations, use Rhōmb's calendar view. How to Access Your Calendar There are two ways to access your events/reservations calendar: 1. Within your Events / Reservations settings 2. Clicking on the calendar icon in your ...
Customer Service PIN
The Customer Service PIN is a temporary access code that changes every day. It’s meant to be used in special situations, like if your internet goes down. A new PIN is automatically created in your Brivo system each morning and is tied to your ...
Promotion Codes
To offer promo codes, go to the Promotion Codes tab. Rhōmb’s promo code feature gives you the control to offer customer discounts whenever you'd like. How to Create a Promo Code Click “Add Promo Code.” You’ll find this green button in the top-right ...
Products
In this tab, you can create new products, edit existing products, and view your active & inactive products. Create New Products To create new products that can be displayed either on the customer interface or exclusively on the administrative ...
Orders
The Orders Tab tracks order history and reservations. You can find existing orders and create new orders Find Orders Viewing existing orders provides a range of useful information based on the selected time frame: Created: Displays the date the order ...
Groups
The Groups tab allows you to organize users into specific groups and track activity records related to them. This is most useful when you need to generate official documentation confirming the presence of a particular group at your facility. Creating ...
Users
The Users section is designed for user management. Here, you can either search for specific users using the Find Users tab or view all user data under the List All Users tab. You have the ability to export, sort, and filter user data. This provides ...
UNLOCK
Under the Activity Log, you'll find the UNLOCK button. Clicking this button will remotely unlock your door. Use it when you need to grant access into your facility from a distance.
Activity Log
Activity Log is used for monitoring and reviewing real-time door entry data. Column Titles Breakdown - Occurred: This shows the time a person entered the door or gate, which helps in tracking access events and monitoring security in real-time. - ...