Administration
Brivo IPDC to ACS300-E Upgrade Installation
Contact Latitude Security Help Desk at 866-739-8588 Opt. 2 when you are ready to switch the control panels. Latitude MUST activate the control panel. Overview The following guide provides instructions for swapping the Brivo IPDC, which will be ...
Troubleshooting Brivo Internet Connectivity
Troubleshooting From time to time, the Brivo controller may lose its Internet connection. Various issues can cause this, such as a power outage, an expired DHCP lease, or firewall changes. A clear indicator the control panel is offline is when: ...
Viewing Video & Unlocking Doors
Overview This article demonstrates how to access the video layout screen and unlock a door while viewing live video. Navigation On the left-hand menu, click on Video then Custom Layouts Select the Layout you want to view from the pull-down menu to ...
Adding Unknown Credentials to the Card Bank
Overview Brivo can analyze almost any credential (RFID card or fob) by simply scanning the credential at a compatible reader. This function enables unknown cards to be easily added to the Brivo account and assigned to a user. Analyze the Credential ...
Mobile Pass - Resident Communication Sample
Overview The following is a sample communication designed to be from property management to residents containing detailed information about claiming and using the Brivo Mobile Pass feature. Sample Letter Dear [Resident], As part of our continued ...
Creating Schedules
Overview Schedules have two primary purposes in Brivo: Define when a user has access to a door. For example, the cleaning company may only have access to the main entrance between 7 pm and 10 pm on Wednesday. A schedule is required to define that ...
Creating Groups
Overview A group defines the when and where a user has access. If a user isn't in at least one group, the user will not have access to any doors. It is important to create groups based on access levels within your organization. For example, ...
Assign or Remove User's PIN Code
Overview This section provides instructions for assigning a PIN code credential to users. A PIN code credential allows a user to unlock a door with a designated numeric combination, removing the need for individual authentication devices such as ...
Connecting the Brivo Controller to the Internet
Overview The Brivo controller has the ability to connect to the Internet using an Ethernet connection (recommended) or Wi-Fi. The following are instructions on how to implement each type of connection. Identify the Type of Control Panel You Have ...
Adding Users to Brivo Access
Overview The following instructions will guide you through the steps involved in adding new users to the Brivo Access software. Create Identity 1. Login to Brivo Access as an administrator 2. From the left menu, click on Users >> Users, and click on ...
Adding Brivo Users to 2N Intercom Directory
Overview Brivo OnAir is integrated with 2N cloud-based intercom systems where users in the Brivo system can automatically be added or removed from the intercom directory. The user's name, phone, and unit number are published in the directory. The ...
Assign or Revoke Cards from Users in Brivo OnAir
Overview This section provides instructions for assigning and revoking proximity cards, which need to be performed using the Brivo OnAir web application. Card Bank Before any cards can be assigned to users, the card ID(s) must exist in the Brivo ...
Reboot Brivo OnAir LifeSafety Control Panel
Overview The following are instructions for rebooting the Brivo OnAir ACS6000/LifeSafety integrated door controller. Locate the Control Panel The control panel is typically mounted in an IT or utility closet near the Internet source. You are looking ...
Reboot Brivo OnAir ACS6000 Control Panel
Overview The following are instructions for rebooting the Brivo OnAir ACS6000 model door controller. Locate the Control Panel The control panel is typically mounted in an IT or utility closet near the Internet source. You are looking for a black ...
Change Door Access Within a User Group
Overview Groups define who has access to which door and when. Users are assigned to at least one group. If a user isn't assigned to a group, that user will not have access to any doors. The following instructions demonstrate how to add and remove ...
Enable/Disable Lockdown Mode
A LOCKDOWN is a function in Brivo that enables administrators to quickly lock out some or all users from one or many doors. This function prevents the user's credential (fob, card, mobile pass, or PIN) from working at the door. To Perform a Lockdown ...
Door Unlock Schedule
Overview Having a door on an automated unlock schedule can be very useful when people that don't normally have credentials require access. A door unlock schedule is commonly used for lobbies, retail stores, and facilities with certain staffed ...
Revoking Card from User
The following provides instruction on how to recycle a card that was once used by a user and needs to be reassigned to a new user. Login is Brivo OnAir as an Admin user (https://acs.brivo.com/) Go to SETUP >> Cards >> Card Bank Scroll to the bottom ...
Adding Mobile Pass Users
Overview This article provides instructions on how to send Mobile Pass invitations to existing users in Brivo OnAir. Brivo's Mobile Pass allows the user to unlock all of the doors they have access to using a smartphone app. The Mobile Pass provides ...
Password Recovery & Reset
In the event you forget your password you need to use the "Forgot Password" link on the Brivo login page. You will need to know your Administrator ID, which should be an email address (if Latitude Security setup your login). Click the Forgot ...
Adding a Schedule Exception
Overview Schedule exceptions are very handy for easily making predictable and unpredictable schedule changes, whether it is a door unlock schedule or group access schedule. Adding One-Time Exception A one-time exception is used for a single ...
Card Bank - Using Offset for Barcodes (ADVANCED USERS ONLY)
The Standard 26-Bit Format The format in which a card is programmed is determined by the data pattern that will be compatible with the access control panel. 26-bit Wiegand specifies a facility code range from 0 - 255 and card number range from 1 ...